Statement about the obligation to provide information and the protection of guests’ personal data
We attach great importance to the protection of your personal information. We therefore only process your data on the basis of the legal destinations (GDPR, TKG 2003). In this data protection information we provide you with information about the most important aspects of data processing in the context of our website.
This statement is intended for all guests of Hotel Merlinde, located in Breda and registered with the Chamber of Commerce under number 20171470. This statement is about the personal data that Hotel Merlinde processes of guests.
1. What is personal data?
Personal data is all information about a person, such as name, address or a photo. Information that can be traced back to a person is also personal data. For example, with zip é n number already out where someone lives. There are also sensitive or special personal data, as the privacy law calls it. These receive extra protection. Information about health, race, sexual preference and religion are examples of sensitive personal data.
2. Why do we process your personal data?
To process your reservation, we need a number of personal details from you. For example your name and e-mail address. We believe it is important that your information is properly protected and that no one can access your information without reason. The privacy legislation contains rules about how we should handle your data. We naturally comply with the applicable privacy legislation.
3. What do we use your personal data for?
We use your personal data for the following purposes:
– To execute an agreement: make a
hotel reservation or reservation for room rental, meeting rooms, restaurant
or our wellness facilities.
– To contact you by telephone, mail or e-mail. This is necessary if we
to respond to a question that you have asked or to
send reservation reminders.
– To send our newsletter.
– For guest satisfaction surveys.
4. When can we process your data?
We may only process your data on the basis of the privacy law. We process your personal data in the following cases:
– We process your data, because this is necessary to be able to execute the agreement that we have concluded.
– You have given us written permission to process your data.
– We process your data because we are required by law.
Declaration protection personal data guests 2
– We process your data to represent the legitimate interests of Hotel Merlinde or third parties. For this reason we sometimes use CCTV surveillance to protect our buildings and our property. We clearly where we use the camera ‘ s.
5. Can you withdraw permission?
You can withdraw your consent to the processing of your personal data. You can indicate this by contacting the reception at Hotel Merlinde (email@example.com). If the withdrawal of consent does not conflict with your reservation and the agreement does not stand in the way, we will immediately cease processing. Withdrawal of the permission cannot be retroactive. All processing that has already taken place will continue to exist.
6. With whom do we share your personal data?
We sometimes share your personal data with other parties. For example, because we are required by law, this is necessary to properly execute the agreement, or because you have given written permission for this. Depending on the type of residence application, we provide information to the following parties:
– The care mediation agencies of Surplus or De MARQ.
– Health insurers when you are eligible for reimbursement from your
– Competent authorities: we provide personal data
law enforcement agencies and other government agencies, to the extent legally required or strictly necessary for the prevention, investigation and prosecution of criminal offenses and fraud.
7. How long do we keep your data?
We keep your personal data for as long as necessary for the purpose for which the data were obtained or for as long as necessary to comply with a legal obligation to retain. We save your reservation details 24 months after placing the reservation. At the end of the retention period, we will destroy the data.
8. How do we protect your personal data?
We have taken measures to protect your personal data against loss or theft. We also ensure that your data is only viewed and processed by people whom we have given specific access to. All our employees are required to maintain confidentiality.
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9. What rights do you have?
The privacy legislation gives you a number of rights. These are below.
Right to view your file: You may view the personal data that we process from you or request a copy of this.
Right to change your data or to have it deleted: You may request that the personal data that we process from you be amended or supplemented if it is incorrect. You may also ask us to delete your data. We will destroy your file within three months of a written request to that effect. We will delete your data if a number of conditions are met.
Right to restriction: You may request to limit your information. This means that we temporarily do not process your data, for example because you are waiting for an assessment of a change request.
Right of objection: You may object if you do not agree that we process certain personal data about you.
Right to transfer your data to another organization: You may transfer your personal data to another organization. This only applies to the personal data that we process digitally. It is also possible that we will forward the data to the other healthcare provider at your request.
10. Use your privacy rights
To make use of your rights you can contact our reception via the address firstname.lastname@example.org. We will answer your question or request as quickly as possible and in any case within a month. If it costs us more time, we will inform you about this within one month.
11. Identity check
If you ask us a question or make a request, we can ask for proof of your identity. We do this to prevent us from sending your personal data to a wrong person or organization or making incorrect changes to your personal data.
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12. Questions and complaints
Do you have any questions or would you like to invoke your privacy rights? Then you can contact our reception via the email address email@example.com.
If you have a complaint about the way Hotel Merlinde handles your personal data, you can contact our data protection officer via firstname.lastname@example.org. If we cannot find a solution together, you can also submit a complaint to the Dutch Data Protection Authority via www.autoriteit Persongegevens.nl.
13. Changes to the privacy statement
Hotel Merlinde reserves the right to adjust this statement. This personal data protection statement is published on our website. We therefore recommend that you regularly consult this statement. This statement was last amended in April 2019.
Cookies technology is used on this website:
Certain data is collected depending on the settings of your web browser. These are automatically sent by your browser to the website provider using a cookie when you visit this website. With this information, usually related to the assigned to your computer’s IP address and the type of operating system and ge ï installed by an browser. A cookie is a small text file that is stored on your computer’s hard drive from a web server. A distinction is made between a ” session cookie ” and a ” long-term cookie ” .
Session cookies: A session cookie is created with every visit to this website. This contains a randomly created, unique knowledge number that is assigned to your computer. The validity of a session cookie automatically expires when the browser is closed. The session cookies are used to support the functionality of the website and learn more about your use of the website, which means that page ‘ su opens, which links you use and how long you on the various pages ‘ continues to s.
Long-term cookies: To the extent permissible, long-term cookies are used. These cookies do not expire when you close your browser, but they remain on the hard disk until they expire after a certain period of time or are deleted by you. Each time you visit this website, the web server recognizes the long-term cookie stored on your computer’s hard drive. The assignment as ” one long, unique identification of your computer to favorite institutions and the way they are used, are stored in a database. This way you can map how often you visit this website, how your user habits change and how effective the advertising activities of the website are. No personal data is stored with this information, only the actions performed with your computer.
If you click through to an email that you have received or if a ” user identity ” has been created during your visit , the information provided by the website or third-party cookies may be accompanied by information from the provider ‘s data files . s website linked, with which you can link back to your identity.
Web beacons: the website can contain pixel graphs. They are called ” web beacons ” , ” single-pixel GIFs ” or ” clear GIFs ” . Third parties can use web beacons to find out more about the behavior of your website visitors and to measure the functioning of the advertising activities. Web beacons can also be used in advertising e-mails to determine if they are opened and activate a user activity. The information stored in web beacons will only be linked to your personal data if you have given your prior consent. By clicking on a link in an advertising e-mail that was sent to you with your permission, you consent to the use of web beacons, insofar as you do not prevent the installation of these web beacons by changing the settings in your computer.
Current, cookies used on the website (current state of our cookie use, their purpose, their impact on the private é atmosphere and their resistance)
Session ID: The web server may set session cookies that are required for the use of certain interactive elements of the website (e.g., contact forms or registration). The cookie contains a session ID, on the basis of which your visit to our website can be distinguished from any other visitor who visits the website at the same time. Session cookies are necessary for the use of the website and your permission is not required.
Analytics: the website uses Google Analytics. Google Analytics installs several first mover cookies, which guarantee that each subsequent visit to the website can be assigned to the same (unique) visitor. Moreover, this way you can see how you found the page.
Website navigation: the content management tool sets various first mover cookies. This concerns session cookies, which are deleted as soon as you close your browser. These cookies determine the correct functioning of our website. This data is bundled and can be assigned to someone.
On the basis of the data that is registered with the help of the first mover cookies, reports are compiled in a bundled form that make clear how the visitor came to the website and how he uses it. With the help of this report, information about all visitor behavior is collected. This information is used to update and improve the website.
Third-party cookies: third-party cookies are cookies set by partners. If this partner is allowed to place a cookie on a page of a website, the website provider informs you of the rules and informs you that the report of the information collected using such cookies is the consent of the visitor requires. You can refuse this permission if you change the settings of your computer.
Cookies from advertising partners are used and external content from third parties is built into the website. This concerns cookies that are part of the domain of the third parties and are therefore presented and managed by these third parties. These third parties include Facebook and Twitter. You can view the cookie guidelines of these third parties on their respective websites. In addition, the Google Maps tool and the ” I like ” plugin from Facebook are used. The data protection provisions of this supplier also apply. The website supplier has no direct control over the content of the cookies that these plugins set.
Other: Occasionally other services are tested that may place cookies on your computer. In that case the corresponding method of use is applied here.
This is how you change your cookie settings
Configuring your internet browser is free and a handy way to manage cookies. You have the following options:
Referral: these cookies can only be read by the client on the one hand. On the other hand, this process is not definitive. You can deactivate these cookies at any time later (the management of cookies depends on your internet browser; see the relevant instructions).
Set your browser to ask for your permission to install a new cookie on your device.
The way in which cookies are managed depends on your browser.
Detailed data protection instructions
Server log files
For technical reasons, the following information from the browser is provided to us, resp. transferred to the webspace provider. (Including browser version, operating system, referring website, pages visited ‘ s date and time at which you can access and search the IP address).
This data is stored separately from the personal data and does not allow any feedback to the person in question. They are only used for statistical purposes.
You have the option to subscribe to our newsletter via the website. For this we need your e-mail address and your statement that you agree with the newsletter subscription. We will then inform you on a regular basis about our current offers. When registering, the IP address and the date of registration are stored in order to be able to meet our reporting obligation in the event of abuse. All stored data is used exclusively for sending the newsletter. Title, name and language are used for the personalization & localization of the newsletter. You can cancel the newsletter at any time in any separate newsletter and this can also be done by sending us an e-mail. We will remove your information regarding the sending of the newsletter.
Our website uses functions of the web analytics service Google Analytics of the company Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 USA. Cookies are used for this purpose, which enables an analysis of the use of the website by its users. The information obtained in this way is forwarded to the server of the service provider in the US and is stored there. You can prevent this by setting your browser so that no cookies are stored. We have entered into a related agreement with the service provider for the processing of the order data. We use Google Analytics with the IP anonymization function. This means that your IP address is shortened and made anonymous. The relationship with the web analysis supplier is based on an adequacy decision of the European Commission within the framework of the Google Privacy Shield. This data processing is a consequence of the legal provisions of § 96 Abs 3 TKG and of Art 6 Abs 1 lit a (consent) and / or f (rightful involvement) of the GDPR. Our aim in imitating the GDPR (rightful involvement) is to improve our offer and our website. The user data is stored for a period of 26 months. Google offers a Browser Add-on for the deactivation of Google Analytics. You can find it here: https://tools.google.com/dlpage/gaoptout?hl=de
Our website uses the remarketing functions of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 USA.
With your permission we use the ” Pixel visitor promotions ” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ( ” Facebook ” ) within our internet activities . This allows us to follow the activities of users after they have seen or clicked on an advertisement displayed on Facebook. This allows us to adjust the effectiveness of the Facebook advertisements for statistical and market research purposes. The data collected in this way is anonymous to us, which means that we do not see the personal data of the individual user. However, this data is stored and processed by Facebook, about which we will inform you in function of our available knowledge. Facebook can link this data to your Facebook account and also use it for its own advertising purposes in function of Facebook ‘s data usage guidelines: https://www.facebook.com/about/privacy/You can place ads from Facebook and its partners on and off Disable Facebook. Furthermore, a cookie can be stored on your computer for this.
Our internet activities use multiple plugins from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. You can recognize these Plugins by the blue ” F ” of Facebook or by the fact that this Plugin is marked with the word ” Facebook ” . When contact is made with our website, a connection to the Facebook server is made via these plugins and data is transferred. First, the information you see is sent directly from the server to your browser and visually displayed there. On the other hand, information about your visit to our website is passed on to Facebook. If you are logged in to Facebook, the information provided can be linked directly to your account. When interacting with the functions of the plugins, for example by clicking on the ” I Like ” button, this information is sent directly to Facebook by your browser and stored there. The further processing of this information rests with Facebook; You can consult the corresponding conditions and setting options on the Facebook data protection guide. If you want to prevent your personal data from being passed on to Facebook, you must log out of Facebook before you visit our website.
Data storage when booking online
We would like to point out that for the online booking and for the subsequent settlement of the agreement with the online booking system, cookies and the IP data of the subscriber are stored, as well as the data of the person booking when communicated online.
In addition, all data necessary for processing the agreement for the booking is stored with us. The information you have released is necessary for the completion of the agreement, resp. for the implementation of pre-contractual measures. We cannot conclude the agreement with you without this information. There is no transfer of the data to third parties, with the exception of the corresponding channel manager, the hotel program, resp. the transfer of credit card data to the handling bank / payment institution with the aim of debiting the online booking, and to our tax adviser for the fulfillment of our tax obligations.
When the online booking is canceled, the data stored with us will be deleted. In the case of a successful online booking, the relevant data from the contractual agreement will be kept until the end of the taxable retention period (7 years).
The data processing is the result of the legal provisions of § 96 Abs 3 TKG and of Art 6 Abs 1 lit a (permission) and / or lit b (necessary for the execution of the agreement) of the GDPR.
We integrate certain fonts through the Google Fonts service of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 USA. This is necessary for the representation of the font used. The integration of the font follows after contact was made with the Google server and the browser cache ge ü pload. When downloading the font, your IP address, as well as the website visited, will be communicated to Google. More information can be found here. Google Fonts: https://developers.google.com/fonts/faq
Our website uses the YouTube video portal Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 USA. When a website with a YouTube video is visited, a connection is made to the YouTube server (Google). The IP address is then passed on to Google. In order not to transfer personal data to Google, you must log out of your Google Account before visiting our site. Further information can be found in the YouTube data protection provisions: https://www.youtube.com/t/privacy_guidelines
Data protection statement for the use of Twitter
On our page ‘ s incorporates functions of the Twitter service. These functions are offered by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. By using Twitter and the “ Re-Tweet ” function , the websites you visit are connected to your Twitter account and made known to other users. Data is also passed on to Twitter.
We point out that we as provider of the page ‘ s not obtain knowledge of the contents of the transmitted data and their use by Twitter. You can find more information about this in the Twitter data protection statement on twitter.com/privacy.
You can change your data protection settings at Twitter in your account settings at twitter.com/account/settings.
Further third-party supplier tools
Our website uses functions, widgets resp. plugins from
Tripadvisor (valuation widget): TripAdvisor LLC, 400 1st Avenue, Needham, MA 02494, USA
Holiday check (valuation widget): HolidayCheck AG, Bahnweg 8, CH-8598 Bottighofen
The IP address is passed on to these third-party supplier tools to guarantee their operation. We have no influence on this if the third-party supplier stores the IP address for statistical purposes or something similar. You can find more information about this in the data protection declarations of the services involved.
Information about online dispute resolution
The EU commission offers the possibility of online dispute resolution on a platform managed by the commission (the so-called ” ODR platform ” ). The ODR platform can serve as a contact point for an out-of-court solution to conflicts arising from online purchase contracts or service contracts. This platform can be reached via the external link http://ec.europa.eu/consumers/odr/ .
Updating these data protection provisions
We update these data protection provisions regularly. If you have any questions about our data protection provisions, please contact the contact below.
Contact for data protection:
HOTEL MERLINDE BREDA
Phone: +31 (0) 76 751 3000
Fax: +31 (0) 76 751 3004